Who Pays Return Shipping For An Ebay Mistake?

I received the following question from a twitter friend, “if you sent the wrong item to an eBay customer would you pay for return shipping on the item or ask the customer to?” Apparently, she purchased an item but received something different. The seller is in the process of sending her original item, but has not mentioned how to handle the return shipping of the item sent by mistake.

Without hesitation, if I made the mistake then I would be fully responsible for paying the return shipping fees. I never want to make my customers work, so here are the options I would offer:

  1. When shipping the original item to the buyer, I would include funds to reimburse for the return shipping (as well as a convenient return label and packaging). If the buyer used PayPal, I would refund original shipping costs via that method.
  2. Ask the buyer if he or she would prefer to keep the item shipped by mistake for a discounted price (then reimburse the difference).
  3. Depending on what the item is, I may suggest the buyer keep the item sent by mistake and then I would also ship their original purchased item.

Now, if the seller does not respond when you attempt to contact him or her, you can take actions through eBay. Click here for more information on “what to do if you don’t receive an item or it doesn’t match the seller’s description“.

If this ever happens to you and the seller works to resolve the issue, I highly encourage the buyer to leave positive feedback about the transaction. The last thing a good seller wants is an unhappy customer and should do whatever it takes to make the situation right.

Has this ever happened to you? How was it resolved?

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3 Thoughts to “Who Pays Return Shipping For An Ebay Mistake?”

  1. Joy

    A wrong size dress was shipped to me (00p instead of 0p). The seller has 100% feedback and shipped immediately but hasn’t responded to my e-mails since last night. Should I wait or go ahead and open a case with the dispute center. She sent an e-mail when she shipped the item to resolve things with them before leaving negative feedback but she hasn’t responded to me and i’m worried.

  2. Hi Joy. Personally, I would contact the seller once again and remind him/her that you are still waiting on a response and trying to avoid opening a dispute with eBay. That should grab their attention. If not, go ahead and open the case. By taking that action, it may help speed up your refund or delivery of the new dress. Mistakes do happen, but the seller needs to act responsible and make it right for you (even with communication). I would only leave negative feedback if the seller does not make the transaction right by refunding and/or replacing.

    If you need further information about filing a case, here is the official link. http://pages.ebay.com/help/buy/item-not-received.html

    Best of luck!

  3. […] also have a no return policy with my store; however, if I made a mistake or I misrepresented an item, then I definitely agree to accept a return. Otherwise, I evaluate each […]

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